Coverage on US hours
Support windows aligned to your working day, not ours, so an issue raised in the morning is being worked on that morning.
CloudBhumiWork with usUS · Remote · Technical support
Support on your clock
We partner with United States based companies as an extended engineering team, providing reliable support across their software stack.
Overview
Dedicated tech support for US companies
United States based companies work with us as an extended engineering team. We learn the stack, take the support load off the people who should be building, and stay reachable through the hours your customers are awake.
This is not a ticket queue with a script. The engineers who answer are the engineers who read the code, so an incident ends with a root cause you can act on rather than a restart and a shrug.
In short
- Support coverage aligned to US working hours
- Incident response with clear root cause writeups
- Feature delivery alongside your existing team
Offered in United States, remotely.
What it covers
The work, named
Incident response
Someone picks it up, communicates while it is open, and closes it with a written root cause and the fix that followed.
Application and stack support
Bugs, regressions, environment problems, deployments and the small breakages that quietly eat your team's week.
Feature delivery alongside your team
The same engineers ship features in your codebase, in your process, so support work and product work stop competing.
Written handover and documentation
What we learn about your system gets written down, so the knowledge stays with you and not only with us.
How it starts
No theatre
Four steps, in this order, every time. You will know where you stand at each one.
- 01
A conversation about what hurts
Tell us the stack, the recurring failures and who currently absorbs them. No questionnaire, no discovery invoice.
- 02
An honest read
We come back with how we would take it on, what we would leave alone, and where we think the real problem is.
- 03
A narrow first slice
We start with one service or one class of issue, small enough to prove out inside a few weeks.
- 04
Steady ownership
Coverage widens as trust does, with regular reporting you can read in a minute.
Who it suits
A good fit if
- Small and mid sized US companies whose engineers are spending their week on support instead of product
- Teams that need a real engineer on an incident, not a first line script
- Companies who would rather grow one accountable partner than manage a roster of contractors
Questions
Before you ask
What companies want to know before they hand over any part of their technology.
Do you work in US time zones?
Yes. Support coverage is aligned to US working hours, so issues are picked up during your business day rather than answered overnight.
What does dedicated technical support include?
Incident response with a written root cause, application and stack support, deployments and environment problems, and feature delivery alongside your existing engineers when there is capacity.
Can you support a system somebody else built?
Yes. Most of what we take on is inherited. We start by reading the code and the incident history, then tell you plainly what is safe to keep and what is going to keep breaking.
How is this different from hiring a support agency?
The people answering are engineers who also build and run software of our own, including the three products CloudBhumi publishes. There is no separate first line reading from a script.
How do we start, and how quickly do you reply?
Send us your stack and where it hurts through the contact form. We usually reply within one business day with an honest read on how we would take it on.
Other ways we work
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Read moreTell us what is breaking
Describe your stack and where it hurts. We reply within a business day with an honest read on how we would take it on.
Start the conversation